At AME, we pride ourselves on taking the stress and uncertainty out of ordering equipment. Our sales team will keep you informed through every step of the process. Upon ordering, pictures and serial numbers of your unit will be sent to you, with follow up photos of your piece going through the remanufacturing process to follow. Customers in the NY area are encouraged to visit our facilities in Deer Park and customer support is available 7 days a week.
Refurbished units are usually ready to ship within 3 weeks of your order date and payment. Remanufactured equipment may take from 2-6 weeks to clear production and ship. Updates on your order are always available throughout the process. New items ship directly from the manufacturer and usually ship within 2-3 weeks. tracking is provided for all items upon shipping.
Freight carriers base their rates on the type of delivery you need. Commercial locations are businesses, warehouses and other buildings used for professional purposes. Residential locations are houses and apartment buildings and require a liftgate to remove the equipment from the truck. When choosing your shipping type, please note that commercial locations may also require a liftgate if the building does not have a loading dock. Failure to request a liftgate delivery when one is needed will lead to delays and additional charges.
AME is able to offer installation within 150 miles of Deer Park, NY. Installation charges are based on the particulars of the delivery. There will be an additional charge for any stairs involved with the installation. Customers will fill out a Site Survey detailing where in the location the unit(s) are to be installed. Pictures may be requested of doorways and landings. Accuracy in filling out the Site Survey is imperative to ensure that the installation crew is aware of any possible complications or need to disassemble the machine prior to delivery. Installation dates are scheduled in advance.
Remanufactured equipment has been completely restored to Like New condition. All worn mechanical and cosmetic parts have been replaced and the entire machine is cleaned inside and out. Cardio pieces are repainted and heart rate sensors are tested for accuracy. Strength pieces are sanded and powder coated in your chosen color. New upholstery is fabricated by our expert upholsterers on site in your choice of over 70 colors. Remanufactured equipment comes with a 6 Month Parts and Service warranty.
Refurbished equipment is 100% fully functional and cosmetically Fair. There may be minor wear and tear to the exterior of the machine such as chipped paint or scratches. AME inspects each Refurbished unit for any major cosmetic issues and promises their customers a rating of at least an 8 out of 10 aesthetically on each piece. Refurbished units do not come with a Warranty.